Returns and Exchanges
We want you to be thrilled with your purchase! If you are not entirely satisfied with your purchase we will gladly accept returns or exchanges on all of our products.
We ask for the returned items to be in the same condition as when they were sent and with the original packaging.
Shipping costs are only refundable if the return is due to a mistake on our part or there is a defect with the product. Otherwise, all return shipping cost are covered by the customer.
Steps:
- Email orders@thebog.com to authorize your return.
- You can use any shipping method you like as long as a tracking number can be provided.
- Carefully package the items in the original shipping box or any suitable shipping carton.
- Please include your order number in the package so we know who to process the return for.
- Returns are accepted within 30 days of the date of purchase.
